Privacy Policy

Last updated: 3 November 2026

Keyz Music Lessons (Pty) Ltd ("Keyz Music", "we", "us") respects your privacy and processes personal information in line with the Protection of Personal Information Act 4 of 2013 ("POPIA"). This policy explains what we collect, why, who we share it with, and the rights you have.

1. Who we are

Keyz Music Lessons (Pty) Ltd, Alberton, is the responsible party. Our Information Officer is Cobus van der Walt. Contact: [email protected].

2. What we collect and why

We collect the student's and parent or guardian's names, contact details, address, ID or passport number, lesson details, the bank details on the debit order form, and any disability or health information you choose to give us, which we use only to adapt lessons. We also keep lesson records (attendance, homework, progress, exams) and payment records. We use this only to register and teach students, communicate about lessons, collect fees, keep business records and meet legal obligations. Card payments are handled by our payment providers and we do not store card numbers.

3. Who we share it with

We do not sell your information. We share only what is needed with payment providers (PayFast, SoftyComp, Yoco), accounting software (QuickBooks), messaging (WhatsApp), calendar, website and email providers, and with authorities where the law requires. Some store data outside South Africa.

4. How long we keep it

Only as long as needed for the purposes above, and for financial records as long as the law requires.

5. Security

We keep your information on protected systems with restricted access. If a breach affects you, we will tell you and the Information Regulator.

6. Children

We collect a child's information only with a parent or guardian's consent.

7. Your rights

You may ask for access to your information, correction or deletion, object to its use, or withdraw consent. Email [email protected]. You may complain to the Information Regulator (inforegulator.org.za).

8. Cookies and changes

Our website uses cookies that you can block in your browser. We may update this policy; the date above shows when it last changed.

Contact

Keyz Music Lessons (Pty) Ltd, Alberton – [email protected]