Privacy Policy

Privacy Policy

Last updated: 5 October 2024

At Keyz Music Lessons, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, register for lessons, or interact with us in any other way. By using our services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, home address, and age.
• Payment Information: Credit card details or other payment information for tuition and service fees.
• Student Information: Details about musical preferences, lesson times, and progress.
• Usage Information: Data about how you use our website, including IP address, browser type, access times, and referring URLs.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Manage Our Services: To communicate with you, schedule lessons, process payments, and monitor progress.
• To Improve User Experience: To customize lessons based on your preferences and track website usage for performance enhancements.
• For Marketing: With your consent, we may send promotional material, updates on lesson schedules, and special offers via email.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Trusted third-party services that assist us in managing our website, processing payments, or communicating with clients. These providers are required to safeguard your personal data and only use it for the purposes we specify.
• Legal Requirements: When necessary, to comply with legal obligations, protect our rights, or respond to lawful requests by public authorities.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. Cookies are small data files stored on your device to help us understand how visitors interact with our website. You can choose to disable cookies through your browser settings, but doing so may affect your experience on our website.

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or for as long as required by law. You may request that we delete your data at any time, subject to legal obligations.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under South African data protection law (Protection of Personal Information Act – POPIA), you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete personal data.
• Erasure: Request that we delete your personal data, subject to legal requirements.
• Object to Processing: Restrict or object to the processing of your personal data.

To exercise these rights, please contact us at [email address].

8. Children’s Privacy

We are committed to protecting the privacy of children. If you are under 18, please obtain parental or guardian consent before providing us with any personal information. We do not knowingly collect data from children without such consent.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised “last updated” date.

10. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:

Keyz Music Lessons
Email: info@keyzmusic.co.za
Phone: 087-073-5721